Technical Help


TECHNOLOGY REQUIREMENTS

Online courses require that you have access to specific technology. Please review these requirements to ensure you're prepared to successfully take and complete your online class. View Technology Requirements.


CANVAS

Canvas is a learning management system that makes it possible for TUJ students to participate in online classes; providing access to assignments, discussions, quizzes, and grades via your laptop, desktop, phone, and/or tablet.

ACCESSING YOUR CLASS

Students access online and hybrid courses in Canvas , which is Temple University's learning management system. Depending on the instructor, some courses may be available up to 7 days prior to the class start date. Courses will be available no later than the first day of the term for asynchronous classes, and no later than the first class meeting for other classes.

If you just registered for a class, it can take up to 24 hours before you can access it in Canvas.

LOG IN TO CANVAS
  • Go directly to Canvas

  • You can also find a link to Canvas in the TUPortal.
  • You will use the same username and password that you use to log into TUPortal.

  • If your username and password are not working, go to TU Account Management  for assistance.

CANVAS TECHNICAL SUPPORT

24x7 Live Support for Students:

Live Phone and Chat support:

  1. 1. Click the "Help" icon on the left-side menu in Canvas
  2. 2. Select "Contact Canvas Support"
  3. ​3. Click Chat with Canvas Support (Students) 
CANVAS HOW TO'S

ZOOM

Zoom is an online web conferencing system. It is the tool that TUJ uses for synchronous online class sessions, where everyone logs in on pre-scheduled days and times. Some instructors may also use Zoom for hosting online conference sessions (office hours).

ACCESSING YOUR CLASS IN ZOOM

If your online or hybrid course has online synchronous components, this means that the class will meet live online using Zoom. Most faculty will have all Zoom class meetings scheduled within your Canvas course. A link for Zoom will be found in your Canvas course on the left-side menu.

ZOOM TECHNICAL SUPPORT

If are having difficulty accessing Zoom, please contact your instructor via the Canvas Inbox or TU e-mail to let them know that you are unable to log in to the live meeting.


TURNITIN

Turnitin is a plagiarism detection and writing-assessment tool used to help students and faculty maintain academic integrity by ensuring work is original and properly cited. It can help improve writing skills and avoid unintentional plagiarism.

Submit a TurnItIn Assignment in Canvas 

View your TurnItIn Similarity Report 

Understanding the Similarity Score for Students 

NEW! CHECK YOUR WORK BEFORE SUBMITTING FOR CLASS

 TUJ TurnItIn Similarity Report/Plagiarism Self-Check 

This site provides TUJ students and faculty with convenient access to Turnitin's services and the ability to generate a Similarity Report on demand. This self-check site does not provide a score for AI Detection.

Before submitting work, please make sure to read all the information provided to ensure your use of the site aligns with institutional expectations.


DIGITAL COURSE MATERIALS

Contact your instructor if you're having difficulty finding or accessing digital course materials, such as articles, e-books or publisher course materials assigned in the class.